Our Policy
As a small family business we would like to be as reasonable as possible with our delivery costs. We don’t wish to make any profit from delivering our products to your door nor do we wish to make the process complicated so we have chosen to apply a standard shipping fee of £3.95.
We aim to ship all orders within 2-3 working days. We can not accept any responsibility if the address that you have provided in incorrect, please ensure that this is entered correctly at the time of purchase.
Once your order has been dispatched you will receive an email of confirmation.along with a tracking number.
Click and Collect
We do offer a click and collect service, please follow the usual steps at checkout and chose the ‘Click and Collect’ option.
Delivery Times
We aim to dispatch our items within 2 – 3 working days. We currently use MyHermes delivery service who aim to deliver within 3-5 working days. Once your order has been dispatched you will receive notification and a tracking number so that you can track your order.
Costs
The delivery charges will be calculated once you reach the checkout.
Our shipping costs are based on items being delivered within UK mainland, this excludes Highlands, the Islands and Northern Ireland. Delivery to the Highlands and Northern Ireland does cost more and is £7.95. At the checkout please select the area you wish the item to be delivered to and this will be calculated for you. Should you forget we can invoice you separately and your item/s will be posted upon receipt of funds.
International Shipping
If you live outside of the UK and would like to enquire about placing an order, please contact info@dandelionandduck.co.uk . Please be aware that there will be increased shipping rates and longer delivery times but we will ensure that your items are delivered as quickly and efficiently as possible.
Returns
We want you to be delighted with your purchases from us however if for any reason you are unsatisfied please return the item/s to us undamaged in the original packaging and in a resalable condition within 14 days for an exchange or a full refund. Unless the item was received damaged you will be required to pay for the return postage.
Faulty items
With regards to damaged/faulty items please contact us straight away at info@dandelionandduck.co.uk so that we can advise you on the next steps. We ask that you do not return faulty items without contacting us first. We may ask that you supply us will photos of the damage in case we need to discuss it with our couriers.
We advise that you retain proof of shipping as we can not be held responsible should the item go missing in transit.
Once we have received your returned item/s we will notify you and you will be refunded. Please allow up to 14 days for the refund to show in your account.
All returns should be mailed to Park House Farm, Park Lane, Laughton, Gainsborough, Lincolnshire DN21 3PX.
Cancelling your order
We understand that sometimes you need to cancel orders. If for any reason, this is the case then please contact us as soon as possible after placing the order. If the order has not been shipped then a full refund will be given. However, if the items have been shipping then you will need to follow the usual returns procedure.
